Privacy Policy
Cardinal House Recovery
Last updated: [10/13/2026]
Cardinal House Recovery (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect through cardinalhouserecovery.com and our communications, how we use it, and the choices you have.
Information We Collect
Information you give us. When you fill out a form, call, email, text, or apply for residence, we may collect your name, phone number, email address, and details you choose to share about your situation or recovery needs.
Information collected automatically. When you visit our website, we may collect basic technical data such as your IP address, browser type, device type, pages visited, and time spent on the site. We use cookies and similar tools to do this.
How We Use Your Information
We use your information to:
- Respond to your questions and requests
- Review applications and coordinate move-in
- Communicate with residents, families, and referral partners (with your permission)
- Send appointment reminders, updates, and other messages you’ve agreed to receive
- Improve our website and services
- Meet legal and safety obligations
How We Share Your Information
We do not sell your personal information.
We only share information:
- With your written consent
- With service providers who help us run our business (such as website hosting, phone, or texting platforms), who are required to keep it confidential
- When required by law, court order, or to protect someone’s health or safety
Confidentiality
We understand that seeking recovery support is personal. We limit access to your information to staff who need it to serve you, and we will not confirm whether someone is a resident without their permission, except where required by law.
Cookies and Analytics
We may use tools like Google Analytics to understand how visitors use our site. These tools may use cookies. You can turn off cookies in your browser settings; some parts of the site may not work as well if you do.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, so we can’t guarantee absolute security.
Data Retention
We keep personal information only as long as needed for the purposes described in this policy, or as required by law.
Your Choices
You may ask us to:
- Access or correct the information we have about you
- Delete your information, unless we’re required to keep it
- Stop sending you marketing emails or texts
To make a request, contact us using the information below.
Third-Party Links
Our website may link to other sites. We are not responsible for the privacy practices of those sites.
Children’s Privacy
Our services are for adults 18 and older. We do not knowingly collect information from children under 13.
Text Messaging (SMS) Policy
By providing your phone number and opting in, you agree to receive text messages from Cardinal House Recovery about inquiries, applications, appointment reminders, house updates, and related services.
- Consent: Consent to receive texts is not a condition of receiving any service.
- Message frequency: Varies based on your interaction with us.
- Costs: Message and data rates may apply.
- Opt out: Reply STOP at any time to stop receiving messages. You’ll receive one confirmation text and no further messages.
- Help: Reply HELP for assistance, or contact us at 214-897-3092.
- Carriers: Carriers are not liable for delayed or undelivered messages.
No sharing of mobile information. We do not sell, rent, or share your mobile phone number or text messaging opt-in data with third parties or affiliates for marketing or promotional purposes. Mobile information may be shared only with service providers that help us deliver messages (such as our texting platform). All other categories in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top shows when it was last revised.
Contact Us
Cardinal House Recovery
Phone: 214-897-3092